Product/Service Policy

Return Policy:

Please make sure that you raise an exchange request within 7 days of the product delivery.

Eligibility for Exchange and Returns

We will NOT accept returns or exchanges for Edible and perishable items like food, treats, etc.

Returns and exchanges will also not be accepted in the following circumstances:

• If the request is initiated after 5 business days of order delivery
• Product is used or altered
• The product is damaged due to misuse/overuse by the customer
• Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
• Items purchased at discounted prices are also not eligible for return/exchange

Cancellation of Online Orders:

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us at info@followthetail.in.

Damaged/Expired products:

We keep an eye on our goods and are careful not to stock or ship products past their expiry date. If damage has occurred in transit, do get in touch with us at info@followthetail.in within 24 hours of your delivery.